UX & Digital Content Specialist

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Digital, Telecommunications | Kuala Lumpur, Malaysia | MYR108,000 per annum | 2 May 2019

UX & Digital Content Specialist


Specialisation: Telecommunications, Digital

Email Daesi

Location: Kuala Lumpur, Malaysia
Salary: MYR 108,000 per annum
Type: Permanent
Posted On: 2nd May 2019

Client Background & Role Summary:

Our client is a reputable telecommunication provider in Malaysia, with a variety of communication products, applications and value-added services. They are looking for UX & Digital Content Specialist to join their growing team. This person would be responsible for conducting end-user research to inform design decisions – working with the consumer team to be the ambassador of customer experience for their Enterprise business. The successful incumbent will be in charge of performing UX testing on the flow of web pages and aesthetics as well as to provide guidelines on how we should position the content on our digital marketing platforms. Overall, will be accountable for producing the layout and content of global standards that is optimal to drive traffic in and generate leads.

Key Responsibilities:

  • Manage website content changes as needed by key stakeholders.
  • Apply UX and SEO best practices to website content and landing pages.
  • Manage social Media accounts, responding to customers and creating content based on key objectives, establishing a “Brand Voice” and rules of engagement.
  • Responsible for weekly reporting of digital campaigns, website analytics and social media KPI’s and insights based on the initiative.


  • Bachelor’s Degree in a related field.
  • 4 – 6 years of combined experience in UX/UI design, conducting user research, customer experience, web analytics and content management.
  • Excellent knowledge in the B2B environment.
  • Possess working knowledge of quantitative, behavioral analysis and statistics.
  • Great interpersonal and communication skills.
  • A critical thinker and problem solver.
  • Ability to work across other functional teams.

If you are interested, kindly email your updated resume to Daesi at daesi.loh@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!