Senior IT Business Analyst

Job Search   >   Senior IT Business Analyst

Technology; Telecommunication | Kuala Lumpur, Malaysia | Up to MYR 96,000 per annum | 5 Mar 2019

Senior IT Business Analyst


Specialisation: Technology; Telecommunication

Email Cindy

Location: Kuala Lumpur, Malaysia
Salary: Up to MYR 96,000 per annum
Type: Contract
Posted On: 5th March 2019

Client Background & Role Summary:

Our client is one of the top telecommunications company in Australia. They provide a diverse range of communication services to residential users, wholesale customers, small and medium enterprises (SMEs), government and large corporate enterprises. They have recently set up a Regional IT team in Malaysia to provide IT support to the Australian region.

They are looking for a Senior IT Business Analyst. This role is to lead the analysis and functional design tasks associated with software/systems projects, as well as the project management of overall system deliverables.

Key Responsibilities:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstract up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs.
  • Successfully engaging in multiple initiatives simultaneously.
  • Work independently with users to define concepts and under direction of project managers.
  • Drive and challenging business units on their assumptions of how they will successfully execute their plans.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Developing requirements specifications according to standards, using natural language.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs.
  • Being the liaison between the business units, technology teams and support teams.
  • Ensure a sound understanding of, demonstrate commitment to & comply with all legislation & Telecom Policy relevant to your role & all activities undertaken in that role.


  • Bachelor’s Degree in Computer Science / IT or equivalent.
  • At least 6 years professional experience undertaking business analysis role.
  • Subject matter expert in either telco provisioning, order management and/or assurance systems.
  • May have been a technical business analyst seeking a more systems focused role with an interest in design and project management.
  • Knowledgeable in CRM, Service Assurance and/or Order Management, web services testing using SoapUI, project methodologies & Agile development methodology

If you are interested, kindly email your updated resume to Cindy at or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!