Payroll Team Leader

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Payroll; Shared Services | Kuala Lumpur, Malaysia | Up to MYR 156,000 per annum | 5 Sep 2019

Payroll Team Leader


Specialisation: Payroll; Shared Services

Email Cindy

Location: Kuala Lumpur, Malaysia
Salary: Up to MYR 156,000 per annum
Type: 5th September 2019

Client Background & Role Summary:

Our client is the pioneer and industry leader in offering global airport hospitality solutions in over 160 locations worldwide. Their newly setup Shared Service Centre is looking for a Payroll Team Leader, reporting directly to the Payroll Manager.

Key Responsibilities:

  • Supervise Payroll team to accurately and efficiently execute weekly, bi-weekly, fortnightly, and monthly payroll
  • Manage the payroll team in ensuring that statutory returns and reports are produced and validated in a timely manner.
  • Ensure appropriate workload allocation, sharing of knowledge, review performance and instill a culture of continuous improvement and outstanding customer service.
  • Work with Payroll Manager to ensure accuracy of work flow and effective communication of BUs’ expectations and needs.
  • Carry out payroll related audits including reviews compliance and effectiveness of payroll audit controls.
  • Act as a liaison to external payroll vendors and Country HR to troubleshoot and resolve payroll related issues.
  • Provides regular status updates and early warning of any slippage/ problems that may occur.
  • Operate as the Subject Matter Expert (SME) in payroll migration project and escalation point to resolve issues, continuously looks for
    improvements in operational processes and designs/ implements those initiatives.
  • Escalate project issues to Payroll Project Manager including scope variations, task slippages and risks that may arise during the project.
  • Contribute to the development of standard operating procedures (SOP’s) for Payroll Services.
  • Report on productivity, accuracy, and BUs’ satisfaction metrics to the Payroll Manager on the regular basis.
  • Supervise Payroll Specialists including performance management and delegation of duties.
  • Identify skill gaps and establishes learning paths for payroll team.
  • Lead Payroll team to prepare payroll funding reports with Country HR for Finance Department and assists in
    reconciling payroll tax general ledger accounts.
  • Provide back-up support for complex payroll processing.
  • Ensure payroll team use Incident Tracker to report payroll related findings/ mistakes/ risks.
  • Liaise with internal and external Auditors, assists as necessary and provides any required information.
  • Keep up to date with relevant regulations/legislation, takes action and implements changes where necessary; ensure Payroll team are fully informed of any such changes.
  • Understand gaps in existing processes and provides input into how the technology can be used to solve them.

Key Requirements:

  • A Bachelor’s Degree in the field of Human Resources Management or relevant field.
  • A minimum of five (5) years’ experience in a multi-countries payroll processing environment.
  • Experienced in mentoring and coaching a team of payroll professionals to effectively implement a solution.
  • Experienced in dealing with external payroll vendors.
  • Experienced in Outsourcing/Shared Service Environment is an added advantage.
  • Have a solid understanding of the payroll process.
  • Extensive experience with payroll processing software.
  • Customer-focused; demonstrates concern for meeting and exceeding immediate and future payroll needs of BUs.

If you are interested, kindly e-mail your updated resume to Cindy at or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!