Specialist / Lead Specialist – HRIT

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HR, IT | Selangor, Malaysia | MYR 144,000 per annum | 9 Oct 2020

Specialist / Lead Specialist – HRIT


Specialisation: HR, IT

Email Chermae

Location: Selangor, Malaysia
Salary: MYR 144,000 per annum
Type: Permanent
Posted On: 9th October 2020

Client Background & Role Summary:

Our client is a subsidiary of a global insurance organization. They are a regional hub for the Insurance group’s shared services supporting the company’s insurance and finance operations across different businesses. They are looking for a Specialist / Lead Specialist – HRIT.

Job Purpose:

  • Perform System administration for the organization’s Global HRIT Platform – Workday.
  • Supporting HRIT Manager on work assignments.
  • Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
  • Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

Key Responsibilities:

  • Provide L2 support to resolve any system related issues.
  • Ensure resolution time meeting SLA target.
  • Manage all assigned Incident & Change Requests and deliver according to the target resolution time.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
  • Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
  • Provide training with end users in several ASPAC locations if necessary.
  • Participate in regional project activities with HRIT focus.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Delivery of system and business process training for Change Request.
  • Liaises with necessary colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.



  • Works with all HRIT CoE members to ensure the work meets users’ requirement.
  • Liaises with necessary colleagues outside HRIT CoE to ensure delivery of the functional work as required.


  • Escalate and work with customer support team for HRIT issues including report system issues, raise service request for changing system parameters, files and customization.



  • University / College graduate in computer science or other relevant discipline.


  • 5 to 7 years’ relevant experience in regional solution/system support.
  • Strong knowledge in Workday


  • Relevant Workday certification.

Experience in at least one or more Workday modules as follows:

  • Absence
  • Benefits
  • Compensation & Adv Comp
  • HCM
  • Learning
  • Recruiting
  • Talent & PDD
  • Time Tracking
  • Security
  • Integration

Special skills

  • SLA familiarity and performance driven work culture.
  • Good problem solving and analytical skills.
  • Good communication and presentation skills.
  • A good team player.
  • Consistent and proactive in BAU operations and deliverables.

If you are interested, kindly email your updated resume to Chermae at chermae.chin@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!