Client Background & Role Summary:

Our client is a subsidiary of a global insurance organization. They are a regional hub for the Insurance group’s shared services supporting the company’s insurance and finance operations across different businesses. They are looking for a Specialist / Lead Specialist – HRIT.

Job Purpose:

• Perform System administration for the organization’s Global HRIT Platform – Workday.
• Supporting HRIT Manager on work assignments.
• Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

Key Responsibilities:

• Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manage all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for Change Request.
• Liaises with necessary colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.

Communication:

Internal:

• Works with all HRIT CoE members to ensure the work meets users’ requirement.
• Liaises with necessary colleagues outside HRIT CoE to ensure delivery of the functional work as required.

External:

• Escalate and work with customer support team for HRIT issues including report system issues, raise service request for changing system parameters, files and customization.

Requirements:

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 5 to 7 years’ relevant experience in regional solution/system support.
• Strong knowledge in Workday

Certifications/licenses

• Relevant Workday certification.

Experience in at least one or more Workday modules as follows:

• Absence
• Benefits
• Compensation & Adv Comp
• HCM
• Learning
• Recruiting
• Talent & PDD
• Time Tracking
• Security
• Integration

Special skills

• SLA familiarity and performance driven work culture.
• Good problem solving and analytical skills.
• Good communication and presentation skills.
• A good team player.
• Consistent and proactive in BAU operations and deliverables.

If you are interested, kindly email your updated resume to Chermae at chermae.chin@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!