Insights (Enterprise) Senior Specialist

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Telecommunication; Data Analysis | Kuala Lumpur, Malaysia | Up to MYR216,000 per annum | 2 Oct 2019

Insights (Enterprise) Senior Specialist


Specialisation: Telecommunication; Data Analysis

Email Karen

Location: Kuala Lumpur, Malaysia
Salary: MYR 216,000 per annum
Type: Permanent
Posted On: 2nd October 2019

Client Background & Role Summary:

Our client is a reputable telecommunication provider in Malaysia, with a variety of communication products, applications and value-added services. They are looking for an Insights (Enterprise) Senior Specialist.

Key Responsibilities:

  • Define the cross segment strategy and roadmap for Enterprise insights and analytics
  • Development of Customer Insights strategy, roadmap, and policies, in order to efficiently support internal business users, as well as create standardized process and practice within function
  • Develop the customer lifecycle management reports, such as trading performance dashboards and deep dive, in order to support business strategy by providing insights & identify market opportunities
  • Manage business analysis and report on relevant areas of customer lifecycle management, such as users’, behaviour and attitudes, to efficiently forecast customer lifecycle on relevant products and services
  • Responsible for data mining variable set, to efficiently support the business analysis and drive actionable insights to drive business performance and revenue opportunities
  • Act as an insights demand manager to prioritise and support all ad-hoc assignments requested from internal business users, in order to support business users in decision making processes in regards to customer lifecycle management of products and services
  • Manage and ensure quality of all data and analysis being developed for most accurate insights for customer lifecycle management
  • Build and maintain a strong relationship with key stakeholders involved in the core business units of sales, product and marketing
  • Act as a leader and manage and inspire a brilliant team of individual contributors


  • Master’s or Bachelor’s Degree or Equivalent tertiary education specialised in Business or Finance or Analytics
  • At least 7- 10 years experience in insights and analytics domain
  • Possess expert Analytical & Operational skill and knowledge
  • Possess Financial Analytic Skills and strong Business acumen
  • Highly developed applied thinking and displays sound judgement
  • Capacity to engage, influence stakeholders and drive virtual cross-functional teams in a collaborative manner
  • Capacity to define the strategic, drive and deliver strategic direction
  • Makes the complex simple and has a strong solutions orientation

If you are interested, kindly email your updated resume to Karen at or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!