Head of Human Resources

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Shared Services; Human Resources | Kuala Lumpur, Malaysia | Up to MYR234,000 per annum | 30 Sep 2019

Head of Human Resources


Specialisation: Shared Services; Human Resources

Email Karen

Location: Kuala Lumpur, Malaysia
Salary: MYR 234,000 per annum
Type: Permanent
Posted On: 30th September 2019

Client Background & Role Summary:

Our client is the pioneer and industry leader in offering global airport hospitality solutions in over 160 locations worldwide. Their newly setup Shared Service Centre is looking for a Head of Human Resources, reporting to the Group HR Director.

Key Responsibilities:

  • HR Business Partner for the Global Shared Service Centre (GSC) in making recommendations on HR matters
  • Liaise with functional managers to develop and implement local HR strategies that are appropriate for the GSC needs and consistent with the organization’s overall HR strategy
  • Evaluate the GSC’s future workforce needs in order to recommend changes to the organization’s HR strategy and adapt existing current HR programs to meet these needs
  • Lead, direct, evaluate and develop a team of HR Professionals to ensure that organization’s HR strategy is implemented effectively and within established budgets and compliance
  • Develop and implement organizational development to align the company structure with the business strategy
  • Ensure compliance of company’s policies, practices and procedures with government labour legislations and laws
  • Review, formulate, implement and ensure continuous improvement and effectiveness of existing HR practices and procedures
  • Monitor team interactions with the business units and provide coaching to optimize efficiency and the employee/manager experience
  • Actively participate as a working manager on addressing inquiries or requests within HR services and serve as a point of escalation for team members to resolve any complex issues
  • Support the creation and deployment of the HR shared services strategy in partnership with HQ HR, Business HR and business stakeholders
  • Using established protocols and tiered escalation, ensure response to issues and requests from HR, employees and managers in accordance with published service levels agreements (SLAs)
  • Maintain and improve HR operations by tracking trends of incoming inquiries to identify/resolve issues, support continuous improvement and ensure high service levels
  • Lead a team in order to execute assigned projects to migrate identified HR processes and transactions into the GSC
  • Analyse key performance data to partner with internal and HR partners to identify, recommend and drive process improvements
  • Ensure documentation is kept up to date and accurate
  • Monitor data integrity in HR systems that assigned to the GSC and ensure appropriate and relevant audit controls are in place
  • Partner in the implementation of both new and/or changes to supporting HR systems, including supporting systems testing


  • Degree qualified in Human Resources or business or a related discipline
  • 10+ years of working experience in handling full spectrum of HR, preferably with MNCs/ HR Shared Service or business service operations
  • Project management, planning and organizing skills and the ability to meet deadlines
  • Experience of developing KPIs and SLAs to enhance service delivery
  • Adapts quickly to changes impacting both technical and non-technical processes, policies and procedures. Effectively participates in change management initiatives
  • Experience in leading process optimization and migration projects
  • Ability to manage up and across the organization, with strong credibility and the ability to influence leaders and teams; excellent collaboration and organization skills
  • Ability to work with minimal guidance/direction, serves as escalation point and decision maker on exception requests
  • Must be able to exercise judgment and independently determine and take appropriate action within defined HR policies and procedures
  • Excellent verbal, written, and interpersonal communication skills are required. Must possess effective influencing, conflict management and resolution skills
  • Working knowledge and understanding of HR legislation/employment law, principles, policies, and procedure

If you are interested, kindly email your updated resume to Karen at karen.chan@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!