Delivery Service Manager

Client Background & Role Summary:

Our client is a multinational technology company that specializes in providing digital and technology services, solutions and consulting. They are looking for a strong Delivery Service Manager.

Job Purpose:

As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.

Key Responsibilities:

• Understand and owns every aspect of the service delivery, governance and performance.
• Face to the business for operational services and the initial single point of contact and escalation for operational service issues.
• Responsible for driving continuous improvements to facilitate ‘good enough’ team output and elevating overall service experience.
• In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner.
• Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost.
• May act as squad lead for run squads (ops or devops).

Requirements:

• Has business domain knowledge.
• Passionate about learning, sharing and further developing‚ best practice and embed it as next practice to achieve greater impact.
• Good enough instead of perfection.
• Exhibits servant leadership behavior, self-aware leader and a flexible team-player.
• Possess a combination of analytical thinking, hands-on problem solving and a customer-service mindset.

If you are interested, kindly email your updated resume to Daesi at daesi.loh@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!