Delivery Service Manager

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Technology | Kuala Lumpur, Malaysia | Up to MYR 120,000 | 23 Feb 2021

Delivery Service Manager

(21014_DL)

Specialisation: Technology

Email Daesi

Location: Kuala Lumpur, Malaysia
Salary: Up to MYR120,000
Type: Permanent
Posted On: 23rd February 2021

Client Background & Role Summary:

Our client is a multinational technology company that specializes in providing digital and technology services, solutions and consulting. They are looking for a strong Delivery Service Manager.

Job Purpose:

As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.

Key Responsibilities:

  • Understand and owns every aspect of the service delivery, governance and performance.
  • Face to the business for operational services and the initial single point of contact and escalation for operational service issues.
  • Responsible for driving continuous improvements to facilitate ‘good enough’ team output and elevating overall service experience.
  • In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner.
  • Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost.
  • May act as squad lead for run squads (ops or devops).

Requirements:

  • Has business domain knowledge.
  • Passionate about learning, sharing and further developing‚ best practice and embed it as next practice to achieve greater impact.
  • Good enough instead of perfection.
  • Exhibits servant leadership behavior, self-aware leader and a flexible team-player.
  • Possess a combination of analytical thinking, hands-on problem solving and a customer-service mindset.

If you are interested, kindly email your updated resume to Daesi at daesi.loh@mindmerge.com.my or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!