Application Support Engineer

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IT, Telecommunication | Kuala Lumpur | Up to MYR 84,000 per annum | 20 Jun 2018

Application Support Engineer


Specialisation: IT, Telecommunication

Email Emily

Location: Kuala Lumpur, Malaysia
Salary: Up to MYR 84,000 per annum
Type: Permanent
Posted On: 20th June 2018

Client Background & Role Summary:

Our client is one of the top telecommunications company in Australia. They provide a diverse range of communication services to residential users, wholesale customers, small and medium enterprises (SMEs), government and large corporate enterprises. They have recently set up a Regional IT team in Malaysia to provide IT support to the Australian region and they are looking for Application Support Engineers (5 Headcounts) – Tier 2 position, reporting to the Technical Application Support Lead.

Key Responsibilities:

  • Provide second level support to the internal business units for all escalations, and priority completion of Production Orders alongside analysis for all escalated issues to determine the root cause.
  • Work closely with Tier 3 support to understand the underlying issue and own the reported issue until closure and delivery
  • Priorities include:
    • Resumption of service
    • Order continuity
    • Deep level investigation of the incidents
  • Release temporary fixes to affected orders that may require SQL scripts, SOAP requests and/or batch scripting
  • Analyse the daily In Progress Orders report to sift new issues and proactively address these
  • Identify new issues and log them to the known daily report classification list
  • Author wikis/confluence pages for known issues and workarounds
  • Other duties outlined by the Development Manager and/or Technical Support Lead

Technical Skills:

  • Data Access, Web-based mechanism:
    • SQL
    • Java
    • XML
    • SOAP
    • Oracle
    • UNIX
    • Apache
  • ITSM Experience (ITIL)
    • Incident Management
    • Problem Management


  • At least a Bachelor’s Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • At least 3 years experience in:
    • Service-Oriented Architecture
    • Customer Relationship Management System
  • Proficient knowledge of database structure, SQL scripts, Service Oriented Architecture, web programming
  • Experience in providing technical application support
  • Ability to perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
  • Demonstrate integrity, ingenuity and innovation in the performance of assigned tasks
  • Ability to easily adapt to and learn new technologies
  • May require occasional travel to Australia

If you are interested, kindly email your updated resume to Emily at or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!