Accounts Receivable Senior Associates & Associates

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Finance, Shared Services | Kuala Lumpur & Selangor, Malaysia | MYR36,000-70,000 Per Annum | 29 Jun 2018

Accounts Receivable Senior Associates & Associates
(Mandarin/Japanese/Korean/Thai Speaker)


Specialisation: Finance, Shared Services

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Location: Kuala Lumpur, Malaysia
Salary: MYR36,000-70,000 per Annum
Type: Permanent
Posted On: 29th June 2018

Client Background & Role Summary:

We have several clients in the Shared Services business looking for excellent young talents in Accounts Receivable (AR) to join their organisation. Fluency in any additional Asian languages (Mandarin/Korean/Japanese) would be advantageous.

Key Responsibilities:

  • AR processing:
    • Run cash allocation process accurately and timely.
    • Unapplied and unidentified customer payments handling.
    • Dispute management and drive to resolution.
    • Delivery of period end closing activities in line with the internal deadlines.
    • Perform other AR activities agreed with the client such as: refunds, direct debits, recharges, inter-company reconciliation, netting etc.
    • Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards.
    • Resolve system and transaction issues and queries.
    • SAP knowledge preferred.
    • For Senior AR Associates, to support junior AR associates.
  • Communication and CRC:
    • Resolve accurately and on time all customer and internal customer queries received.
    • Escalate queries / issues as per the guideline / procedure.
    • Keep customer focused and follow formal rules of customer communication.
    • Communicate all relevant information and enquiries to the appropriate teams.
    • Handle and follow-up all e-mail communication within set timelines.
    • Follow e-mail etiquette, handle inquiries within the shortest possible time, answer incoming phone calls.


  • Bachelor’s degree in Accounting, Commerce, Finance, Business Administration or equivalent.
  • For Senior Associates, about 2-4 years of experience in AR Operations.
  • For Associates, up to 2 years of experience in the BPO environment. Any experience in AR would be advantageous.
  • Team player with ability to build relationships and influence team members and wider stakeholders.
  • Good digital and analytical Skills.
  • Excellent English communications skills written and verbal.
  • Fluent in spoken & written either in Mandarin, Japanese, Korean or Thai.
  • Experience of MS Excel skills.

If you are interested, kindly email your updated resume to us at or click “Apply Now”. Regretfully, only shortlisted candidates will be contacted. Thank you!